A Return and Refund policy usually consists of:
On all parts, all cement under normal course and with normal care. What this means is if you purchase a pot, fill it with water and do not drain it before it freezes out (when using it as water feature) it will crack as the water expands. Anything will crack and that is not on us. What we do replace is something defective or becoming defective within 3 years. We have had the policy in place for 15 years and have replaced 3-4 units only and some were of questionable care by the owner.
We use specific recipes with specific ingredients designed not to crack. With sealers we only use hand applied, high cost sealers (trust me most do not do this) that last a minimum of 10 years. Most industry sealers are good for 12 months our will last 10 years. We take great pride in our products and ensure quality standards are met for every piece/unit we ship. However, we do understand events happen and we will warranty items for up to 3 years from time of purchase.
We ask for a brief explanation of events or the defect, and pictures that detail the damage or damages. We ask they be submitted to sales@modacasting.com for process and we will respond within 72 hours to all emails sent.
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